Refund Policy

PrepLadder and Dr. Sparsh Gupta do not accept any cancellation or refund requests for app premium subscription. When you buy our products/services, your purchase is not entitled for any refund. We recommend you to first check the complete system as a free subscriber before placing an order for the premium subscription. Once the customer/student has made the payment, we will not accept a cancellation/refund request.

Dr. Sparsh Gupta and his team reserve the right to postpone/cancel a live class, or change the location of a live class because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)

• In case Dr. Sparsh Gupta and his team cancel an event, 100% refund will be paid to the customer/student.
• If a cancellation is done by a customer/student or he or she fails to attend the event, no refunds will be made.

In case Dr. Sparsh Gupta and his team reschedule the live class event less than 7 days before the original date, the options available to the customer/student are:

• 100% refund will be made, if the rescheduled dates do not fit into the customer/student’s schedule.
• The customer/student would have the privilege of rescheduling and attending a class in future at his/her convenience on any date of scheduled live classes.
• The customer/student, if wishes to, can send his/her replacement. However, this should be intimated to Dr. Sparsh Gupta and his team at least 3 days ahead of the event date.